Contact us by telephone, post or come visit our store

Contact Us

If you can’t find an answer to a question you have in the Help and FAQ sections of the site then please feel free to contact us via any of the following methods and we’ll be happy to help.

Telephone

Our team of experienced customer services colleagues are here to help, whether you want to place an order, get product advice or require post sales assistance - just call 08452 702 011 and choose the relevant option. The phone lines are open during the following hours:

Visit our store

We sell a range of products from our website in our store in North West London (Millet Sports) so please feel free to visit us there, however it is a good idea to call us on the number below first to check that we have the product you're looking for.

Millet Sports/ActivInstinct
60 The Broadway
Mill Hill
London
NW7 3TE
United Kingdom

Tel - 0208 959 5539 (Please note this number is to our store only. For help with a web order please call 08452 702 011).

Opening hours:
9am-5.00pm Monday-Saturday
9am-3.00pm Sunday/Public Holidays

Post

If you wish to write to us then please use the address below. However, if you want to return a product then please log in to the account section and use the return function which will generate a label and ensure that everything is processed as quickly as possible (your email address that you used to place your order is your username and if you didn’t provide a password then click forgotten password and we will send you a temporary one that you can change).

ActivInstinct - Head Office
4 Hertsmere Industrial Park
Warwick Road
Borehamwood
Herts
WD6 1GT
United Kingdom